Help & FAQsA clearer picture.
A clearer picture.
One answer at a time.
New to Miles or planning a rewards programme? Start with the answers that matter to you.
EVERYDAY ACTIVITYONE MILES BALANCESHARED POSSIBILITIES
01 / For customers
Explore the customer experience Your Miles, explained.
Earning, redeeming and staying in control.
A non-cash reward you collect for eligible activity with participating partners and redeem for offers and vouchers. Miles are not money and cannot be withdrawn as cash.
Link a participating account or service. When you complete an eligible activity, the partner sends it to Digital Miles, it is checked against the earning rules, and approved Miles are credited to your wallet.
In the reward catalogue available to you — categories can include transport, airtime, food, fuel, shopping, lifestyle and bill-related rewards. Availability depends on your partners and region.
Pending Miles are still being confirmed. Reserved Miles are held for a redemption in progress. Claimable Miles are approved and waiting for you to add them to your balance.
Expiry is set by partner policy. Where Miles can expire, your wallet shows the date well in advance.
Only to resolve your identity across linked partners, apply earning rules and show your activity. You control which accounts are linked and can withdraw consent from the privacy dashboard.
02 / For partners
Let’s talk about your programme.
The essentials of joining and operating in the Digital Miles ecosystem.
Organisations that generate eligible customer activity — banks, mobile network and money operators, retailers, fuel and mobility businesses, utilities, travel businesses and similar service providers.
Through a documented REST API, webhooks, managed connectors, or approved batch file processes. Your integration team chooses what fits your systems.
Yes. Earn rules, multipliers, bonus campaigns and product configuration are managed from the partner portal, governed by roles and audit trails.
Transactions, Miles issued, redemptions, repeat engagement, campaign performance, plus settlement and reconciliation reports.
Fraud controls run across issuance and redemption. Identity is consent-based and tokenized. Settlement, liability and reconciliation are built into the platform and surfaced in your reports.
Use the Become a Partner form. Tell us your industry and use case and the team will follow up.
THE NEXT CONNECTION STARTS HERELet’s make
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Let’s make
everyday go further.
↗Bring your business into a rewards ecosystem
your customers can take with them.