Help & FAQsA clearer picture.
A clearer picture.
One answer at a time.
New to Miles or planning a rewards programme? Start with the answers that matter to you.
EVERYDAY ACTIVITYONE SHARED MILES BALANCESHARED POSSIBILITIES
01 / For customers
Explore the customer experience Your Miles, explained.
Earning, redeeming and staying in control.
Miles are non-cash rewards collected through eligible activity with participating businesses. They can be used for available rewards and vouchers, but cannot be withdrawn as cash.
Look out for eligible offers from participating businesses. Everyday activities such as shopping, paying bills, buying fuel or using a bank account could help you collect Miles, depending on the offer.
Across the participating partners and offers available to you. Categories may include shopping, airtime, fuel, food, travel and everyday essentials. Availability varies by partner and location.
Join the waitlist for availability updates. The app previews and reward examples on this website are illustrative; joining the waitlist does not create a Miles account or guarantee a launch date.
Identity verification may be needed to help keep your account and rewards connected to you. Any requirements will be explained in the relevant experience. Do not send identity documents through the website enquiry form.
Expiry and other conditions depend on the relevant offer and programme terms. Review those details before participating or choosing a reward.
Use the contact form and choose Data or privacy request. For waitlist information, you can also use this route to ask for a correction, removal or to stop updates.
02 / For partners
Let’s talk about your programme.
The essentials of joining and operating in the Digital Miles ecosystem.
We welcome conversations with banks, mobile providers, retailers, fuel and mobility businesses, utilities, travel businesses and reward providers. Get in touch to explore the fit.
A shared rewards experience can give people more reasons to discover your business, feel valued and return. We will explore the possibilities around your customers and goals.
We agree the right approach directly with your team. See the Partner page for how integration, identity verification and settlement work.
Clear settlement arrangements are agreed with each partner. More detail is on the Partner page.
Identity verification and responsible information handling are built into every partnership. See the Partner page for how this works.
Choose Become a partner and tell us about your business. The first step is a conversation, not a technical setup.
A MORE REWARDING EVERYDAY STARTS HEREGood things.
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